On a table with 4 legs, if one breaks, everything falls apart.

Yes, I know it sounds super logical and almost silly to give this obvious example. But just as you and I understand the logic of that, you should understand that this phase of training is just as crucial as the other four. Leaving aside that you are currently short-staffed, that you lack time, and starting to protect this time is essential for the longevity of your workers in your establishment. Here I leave my experience and the 5 steps I developed to train a team of more than 100 people

There are countless reasons why proper training is crucial for staff, but these are the 3 main ones.

Unforgettable Experiences, Happy Customers: A well-trained staff is capable of delivering personalized and memorable experiences to every customer. When employees have a deep understanding of products or services, they can resolve doubts, anticipate needs, and create authentic connections. This not only increases customer satisfaction but also fosters loyalty and recommendations

Better Approach (the right order): Many times we set our eyes on the big prize (sales) but the reality is that in order to reach those goals of good times in some businesses, of perfect dishes, of exquisite standardized drinks or exceptional service. You first need to invest in a training program, and invest in time so that each person feels confident when going out to do their job.

Invest in talent retention: This translates into three essential things you should apply with your staff. Personally, I always offer opportunities for growth, protection of their training time, show your support and commitment to your team. 

The Result: Increase job satisfaction and reduce Turnover

The result of good leadership, a good schedule and good training leave a mark on your restaurant, creating the environment you want on your daily basis.